{"id":7918,"date":"2024-10-18T07:23:25","date_gmt":"2024-10-18T07:23:25","guid":{"rendered":"https:\/\/www.prospects-group.eu\/?page_id=7918"},"modified":"2025-06-20T09:01:49","modified_gmt":"2025-06-20T09:01:49","slug":"customers_satisfaction","status":"publish","type":"page","link":"https:\/\/www.prospects-group.eu\/?page_id=7918","title":{"rendered":"Customers Satisfaction"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7918\" class=\"elementor elementor-7918\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eabf53e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eabf53e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-7eb412b2\" data-id=\"7eb412b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-754a257b elementor-widget elementor-widget-image\" data-id=\"754a257b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.2 - 29-01-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"640\" height=\"349\" src=\"https:\/\/www.prospects-group.eu\/wp-content\/uploads\/2025\/06\/Customer-Satisfaction_768x419.jpg\" class=\"attachment-large size-large wp-image-8681\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.prospects-group.eu\/wp-content\/uploads\/2025\/06\/Customer-Satisfaction_768x419.jpg 768w, https:\/\/www.prospects-group.eu\/wp-content\/uploads\/2025\/06\/Customer-Satisfaction_768x419-300x164.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3203e26b elementor-widget elementor-widget-react-heading\" data-id=\"3203e26b\" data-element_type=\"widget\" data-widget_type=\"react-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"react-heading default \">\r\n        \t<div class=\"title-inner\">        \t\t      \t\t\r\n\t            <h3 class=\"title\"><span class=\"watermark\"><\/span>Customer Satisfaction Management <\/h3>\t        <\/div>\r\n\t                    \t<div class=\"description\">\r\n            \t\t<p class=\"mb-30\">\u0427\u0438 \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u0438\u0439 \u0432\u0430\u0448 \u043a\u043b\u0456\u0454\u043d\u0442?<\/p>\n<p><strong style=\"font-size: 18px\">Customer Satisfaction Management (CSM)<\/strong> \u2014 \u0446\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u043f\u043e\u0437\u0438\u0442\u0438\u0432\u043d\u0438\u043c \u0434\u043e\u0441\u0432\u0456\u0434\u043e\u043c \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u0442\u0430 \u0441\u043f\u0440\u0438\u0439\u043d\u044f\u0442\u0442\u044f\u043c \u043f\u0440\u043e\u0434\u0443\u043a\u0446\u0456\u0457 \u0447\u0438 \u043f\u043e\u0441\u043b\u0443\u0433 \u0431\u0440\u0435\u043d\u0434\u0443.<\/p>\n\n<p>\u0426\u0456\u043b\u044c \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0456\u0432 CSM \u2013 \u0441\u0442\u0438\u043c\u0443\u043b\u044e\u0432\u0430\u043d\u043d\u044f \u043d\u0430\u0441\u0442\u0443\u043f\u043d\u0438\u0445 \u043f\u043e\u043a\u0443\u043f\u043e\u043a \u0442\u0430 \u0435\u0444\u0435\u043a\u0442\u0443 WOM (Word-of-Mouth) \u0441\u0435\u0440\u0435\u0434 \u043d\u0430\u044f\u0432\u043d\u0438\u0445 \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432 \u043f\u0440\u043e\u0434\u0443\u043a\u0446\u0456\u0457 \u0447\u0438 \u043f\u043e\u0441\u043b\u0443\u0433.<p>\n\n<p><strong style=\"font-size: 18px\">\u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442<\/strong> \u0434\u043b\u044f \u0432\u0430\u0448\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441\u0443 - \u043f\u0456\u0434\u0432\u0438\u0449\u0435\u043d\u043d\u044f \u043f\u043e\u043a\u0430\u0437\u043d\u0438\u043a\u0456\u0432 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0456 \u0442\u0430 \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u043e\u0441\u0442\u0456 \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432 (\u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432), \u0449\u043e \u0431\u0435\u0437\u043f\u043e\u0441\u0435\u0440\u0435\u0434\u043d\u044c\u043e \u0432\u043f\u043b\u0438\u0432\u0430\u0454 \u043d\u0430 \u0447\u0430\u0441\u0442\u043e\u0442\u0443 \u043f\u043e\u043a\u0443\u043f\u043e\u043a, \u0441\u043a\u043b\u0430\u0434 \u043f\u043e\u043a\u0443\u043f\u043e\u043a, CLTV \u0442\u0430 \u0456\u043d\u0448\u0456 \u0435\u043a\u043e\u043d\u043e\u043c\u0456\u0447\u043d\u0456 \u043f\u043e\u043a\u0430\u0437\u043d\u0438\u043a\u0438. \u0417\u0430\u043b\u0443\u0447\u0435\u043d\u043d\u044f \u043d\u043e\u0432\u0438\u0445 \u043f\u043e\u043a\u0443\u043f\u0446\u0456\u0432 \u0447\u0435\u0440\u0435\u0437 \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432 \u0437 \u0432\u0438\u0441\u043e\u043a\u0438\u043c \u0440\u0456\u0432\u043d\u0435\u043c \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u043e\u0441\u0442\u0456.<\/p>\n\n<p><strong style=\"font-size: 18px\">\u0417\u0430\u0434\u0430\u0447\u0456<\/strong>, \u044f\u043a\u0456 \u0432\u0438\u0440\u0456\u0448\u0443\u044e\u0442\u044c \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0438 CS\u041c:\n<ol style=\"font-size: 16px\">\n \t<li>\u0412\u0438\u044f\u0432\u043b\u0435\u043d\u043d\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u0438\u0445 \u0433\u0440\u0443\u043f \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432 \u0437 \u0432\u0438\u0441\u043e\u043a\u0438\u043c \u0435\u043a\u043e\u043d\u043e\u043c\u0456\u0447\u043d\u0438\u043c \u043f\u043e\u0442\u0435\u043d\u0446\u0456\u0430\u043b\u043e\u043c (\u043d\u0430 \u043f\u0456\u0434\u0441\u0442\u0430\u0432\u0456 \u0456\u0441\u0442\u043e\u0440\u0438\u0447\u043d\u0438\u0445 \u043f\u043e\u0432\u0435\u0434\u0456\u043d\u043a\u043e\u0432\u0438\u0445 \u0434\u0430\u043d\u0438\u0445).<\/li>\n \t<li>\u0412\u0438\u044f\u0432\u043b\u0435\u043d\u043d\u044f \u0431\u0430\u0440\u2019\u0454\u0440\u0456\u0432 (\u043f\u0440\u0438\u0447\u0438\u043d \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043d\u043e\u0457 \u043f\u043e\u0432\u0435\u0434\u0456\u043d\u043a\u0438) \u0442\u0430 \u0441\u0442\u0443\u043f\u0435\u043d\u0456\u0432 ix \u043a\u0440\u0438\u0442\u0438\u0447\u043d\u043e\u0441\u0442\u0456. \u041f\u043e\u0431\u0443\u0434\u043e\u0432\u0430 \u0430\u0431\u043e \u0430\u043a\u0442\u0443\u0430\u043b\u0456\u0437\u0430\u0446\u0456\u044f Customer Journey Map (CJM).<\/li>\n \t<li>\u0420\u043e\u0437\u0440\u043e\u0431\u043a\u0430 \u0442\u0430 \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0437\u0430\u0445\u043e\u0434\u0456\u0432 \u043f\u043e \u0443\u0441\u0443\u043d\u0435\u043d\u043d\u044e \u0431\u0430\u0440'\u0454\u0440\u0456\u0432.<\/li>\n<\/ol><\/p>\n<p>\u041e\u0446\u0456\u043d\u043a\u0430 \u0435\u043a\u043e\u043d\u043e\u043c\u0456\u0447\u043d\u043e\u0433\u043e \u0435\u0444\u0435\u043a\u0442\u0443 \u0432\u0456\u0434 \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u0438\u0445 \u0437\u0430\u0445\u043e\u0434\u0456\u0432 (\u043d\u0430 \u043f\u0456\u0434\u0441\u0442\u0430\u0432\u0456 \u043f\u043e\u0442\u043e\u0447\u043d\u0438\u0445 \u043f\u043e\u0432\u0435\u0434\u0456\u043d\u043a\u043e\u0432\u0438\u0445 \u0434\u0430\u043d\u0438\u0445).<\/p>\n<ul style=\"font-size: 16px\">\n \t<li>\u041f\u0440\u043e\u0432\u0435\u0434\u0435\u043d\u043d\u044f \u043a\u043e\u043d\u0442\u0440\u043e\u043b\u044c\u043d\u0438\u0445 \u0434\u043e\u0441\u043b\u0456\u0434\u0436\u0435\u043d\u044c CSM.<\/li>\n \t<li>\u0406\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0456\u044f \u0441\u0438\u0441\u0442\u0435\u043c\u0438 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u0456\u0441\u0442\u044e \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u0437 \u0456\u043d\u0448\u0438\u043c\u0438 \u043f\u0456\u0434\u0440\u043e\u0437\u0434\u0456\u043b\u0430\u043c\u0438: \u043b\u043e\u0433\u0456\u0441\u0442\u0438\u043a\u0430, \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u044f\u043a\u0456\u0441\u0442\u044e, \u0440\u043e\u0437\u0440\u043e\u0431\u043a\u0430 \u043d\u043e\u0432\u043e\u0457 \u043f\u0440\u043e\u0434\u0443\u043a\u0446\u0456\u0457 \u0442\u0430 i\u043d.<\/li>\n<\/ul>\n<p>\u0406\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442 CSM \u0440\u0430\u0437\u043e\u043c \u0437 \u0431\u0430\u0433\u0430\u0442\u043e\u0440\u0456\u0447\u043d\u0438\u043c \u0434\u043e\u0441\u0432\u0456\u0434\u043e\u043c \u043a\u043e\u043c\u0430\u043d\u0434\u0438 Prospects Ukraine \u0434\u043e\u043f\u043e\u043c\u043e\u0436\u0435 \u0432\u0430\u043c \u043f\u043e\u0431\u0443\u0434\u0443\u0432\u0430\u0442\u0438 \u043c\u0456\u0446\u043d\u0456 \u0442\u0430 \u0434\u043e\u0432\u0433\u043e\u0441\u0442\u0440\u043e\u043a\u043e\u0432i \u0432\u0456\u0434\u043d\u043e\u0441\u0438\u043d\u0438 \u0437 \u0432\u0430\u0448\u0438\u043c\u0438 \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0430\u043c\u0438 \u0442\u0430\/\u0430\u0431\u043e \u043a\u043b\u0456\u0454\u043d\u0442\u0430\u043c\u0438, \u0449\u043e \u043f\u043e\u0437\u0438\u0442\u0438\u0432\u043d\u043e \u0432\u043f\u043b\u0438\u043d\u0435 \u043d\u0430 \u0435\u043a\u043e\u043d\u043e\u043c\u0456\u043a\u0443 \u0432\u0430\u0448\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441\u0443.<\/p>            \t\t\r\n            \t<\/div>\r\n        \t        <\/div>\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-25b6d69d\" data-id=\"25b6d69d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-429f9403 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"429f9403\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1b7504b1\" data-id=\"1b7504b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e102e51 elementor-widget elementor-widget-react-heading\" data-id=\"3e102e51\" data-element_type=\"widget\" data-widget_type=\"react-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"react-heading style2 \">\r\n        \t<div class=\"title-inner\">        \t\t      \t\t\r\n\t            <h4 class=\"title\"><span class=\"watermark\"><\/span>\u0406\u043d\u0448\u0456 \u043f\u043e\u0441\u043b\u0443\u0433\u0438<\/h4>\t        <\/div>\r\n\t                <\/div>\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4def5ed7 elementor-widget elementor-widget-wp-widget-nav_menu\" data-id=\"4def5ed7\" data-element_type=\"widget\" data-widget_type=\"wp-widget-nav_menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"menu-servicesmenu-container\"><ul id=\"menu-servicesmenu\" class=\"menu\"><li id=\"menu-item-7849\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7849\"><a href=\"https:\/\/www.prospects-group.eu\/?page_id=7808\">CX Campaigns<\/a><\/li>\n<li id=\"menu-item-7848\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7848\"><a href=\"https:\/\/www.prospects-group.eu\/?page_id=7813\">Rewords catalog management<\/a><\/li>\n<li id=\"menu-item-7847\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7847\"><a href=\"https:\/\/www.prospects-group.eu\/?page_id=7818\">Digital gifts catalog management<\/a><\/li>\n<li id=\"menu-item-7846\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7846\"><a href=\"https:\/\/www.prospects-group.eu\/?page_id=7823\">Loyalty Flow<\/a><\/li>\n<li id=\"menu-item-7845\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7845\"><a href=\"https:\/\/www.prospects-group.eu\/?page_id=7828\">CRM Booster<\/a><\/li>\n<li id=\"menu-item-7844\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7844\"><a href=\"https:\/\/www.prospects-group.eu\/?page_id=7833\">Trade marketing campaigns<\/a><\/li>\n<li id=\"menu-item-7930\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7930\"><a href=\"https:\/\/www.prospects-group.eu\/?page_id=7890\">PRO active CJM<\/a><\/li>\n<li id=\"menu-item-7929\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-7929\"><a href=\"https:\/\/www.prospects-group.eu\/?page_id=7918\">Customers Satisfaction<\/a><\/li>\n<\/ul><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6d81d189 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d81d189\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-46eccbd7\" data-id=\"46eccbd7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32e82826 elementor-widget elementor-widget-react-heading\" data-id=\"32e82826\" data-element_type=\"widget\" data-widget_type=\"react-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"react-heading style2 \">\r\n        \t<div class=\"title-inner\">        \t\t      \t\t\r\n\t            <h4 class=\"title\"><span class=\"watermark\"><\/span>\u0417\u0432'\u044f\u0436\u0456\u0442\u044c\u0441\u044f \u0437 \u043d\u0430\u043c\u0438<\/h4>\t        <\/div>\r\n\t                <\/div>\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-588132d4 elementor-widget elementor-widget-rt-cf7\" data-id=\"588132d4\" data-element_type=\"widget\" data-widget_type=\"rt-cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"form_btn_\"><div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f3092-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F7918#wpcf7-f3092-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3092\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3092-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<style>\n#pr-submit {\n  background-color: #FFC20E;\n  color: #000;\n  font-weight: bold;\n  width: 147px;\n  height: 52px;\n} \n<\/style>\n<div class=\"row contact-form\">\n<div class=\"col-lg-12 col-md-12\">\n<div class=\"input-box\">\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\u0406\u043c&#039;\u044f\" \/><\/span>\n   <\/div>\n<\/div>\n<div class=\"col-lg-12 col-md-12\">\n<div class=\"input-box mail\">\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email\" \/><\/span>\n   <\/div>\n<\/div>\n<div class=\"col-lg-12 col-md-12\">\n<div class=\"input-box subject\">\n      <span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input type=\"text\" name=\"your-subject\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"\u0422\u0435\u043c\u0430\" \/><\/span>\n   <\/div>\n<\/div>\n<div class=\"col-12\">\n<div class=\"input-box text-area\">\n <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea name=\"your-message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"\u041f\u043e\u0432\u0456\u0434\u043e\u043c\u043b\u0435\u043d\u043d\u044f\"><\/textarea><\/span>\n<\/div>\n<\/div>\n<div class=\"col-12 pr-submit\">\n<input type=\"submit\" value=\"\u0417\u0432\u2019\u044f\u0437\u0430\u0442\u0438\u0441\u044f\" class=\"wpcf7-form-control has-spinner wpcf7-submit\" id=\"pr-submit\" \/>\n<\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Satisfaction Management \u0427\u0438 \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u0438\u0439 \u0432\u0430\u0448 \u043a\u043b\u0456\u0454\u043d\u0442? Customer Satisfaction Management (CSM) \u2014 \u0446\u0435 \u0443\u043f\u0440\u0430\u0432\u043b\u0456\u043d\u043d\u044f \u043f\u043e\u0437\u0438\u0442\u0438\u0432\u043d\u0438\u043c \u0434\u043e\u0441\u0432\u0456\u0434\u043e\u043c \u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432 \u0442\u0430 \u0441\u043f\u0440\u0438\u0439\u043d\u044f\u0442\u0442\u044f\u043c \u043f\u0440\u043e\u0434\u0443\u043a\u0446\u0456\u0457 \u0447\u0438 \u043f\u043e\u0441\u043b\u0443\u0433 \u0431\u0440\u0435\u043d\u0434\u0443. \u0426\u0456\u043b\u044c \u0432\u043f\u0440\u043e\u0432\u0430\u0434\u0436\u0435\u043d\u043d\u044f \u0456\u043d\u0441\u0442\u0440\u0443\u043c\u0435\u043d\u0442\u0456\u0432 CSM \u2013 \u0441\u0442\u0438\u043c\u0443\u043b\u044e\u0432\u0430\u043d\u043d\u044f \u043d\u0430\u0441\u0442\u0443\u043f\u043d\u0438\u0445 \u043f\u043e\u043a\u0443\u043f\u043e\u043a \u0442\u0430 \u0435\u0444\u0435\u043a\u0442\u0443 WOM (Word-of-Mouth) \u0441\u0435\u0440\u0435\u0434 \u043d\u0430\u044f\u0432\u043d\u0438\u0445 \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432 \u043f\u0440\u043e\u0434\u0443\u043a\u0446\u0456\u0457 \u0447\u0438 \u043f\u043e\u0441\u043b\u0443\u0433. \u0420\u0435\u0437\u0443\u043b\u044c\u0442\u0430\u0442 \u0434\u043b\u044f \u0432\u0430\u0448\u043e\u0433\u043e \u0431\u0456\u0437\u043d\u0435\u0441\u0443 &#8211; \u043f\u0456\u0434\u0432\u0438\u0449\u0435\u043d\u043d\u044f \u043f\u043e\u043a\u0430\u0437\u043d\u0438\u043a\u0456\u0432 \u043b\u043e\u044f\u043b\u044c\u043d\u043e\u0441\u0442\u0456 \u0442\u0430 \u0437\u0430\u0434\u043e\u0432\u043e\u043b\u0435\u043d\u043e\u0441\u0442\u0456 \u0441\u043f\u043e\u0436\u0438\u0432\u0430\u0447\u0456\u0432 (\u043a\u043b\u0456\u0454\u043d\u0442\u0456\u0432), \u0449\u043e \u0431\u0435\u0437\u043f\u043e\u0441\u0435\u0440\u0435\u0434\u043d\u044c\u043e&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.prospects-group.eu\/index.php?rest_route=\/wp\/v2\/pages\/7918"}],"collection":[{"href":"https:\/\/www.prospects-group.eu\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.prospects-group.eu\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.prospects-group.eu\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prospects-group.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7918"}],"version-history":[{"count":70,"href":"https:\/\/www.prospects-group.eu\/index.php?rest_route=\/wp\/v2\/pages\/7918\/revisions"}],"predecessor-version":[{"id":8684,"href":"https:\/\/www.prospects-group.eu\/index.php?rest_route=\/wp\/v2\/pages\/7918\/revisions\/8684"}],"wp:attachment":[{"href":"https:\/\/www.prospects-group.eu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7918"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}